How do I review a Companion Request?

Last edited: October 23, 2026

← Back to Help

Companion Requests allows authorized operators to review requests for website access and determine the appropriate next processing step.

Procedure

1. Sign in with an authorized Back-End account and open GCO2.
2. Open Companion Requests and review the Submitted queue.
3. Select the request you want to examine.
4. Review the submitted name, Chapter information and other available details.
5. Check whether the request may relate to an existing Person or another submission.
6. Correct submitted details where the authorized workflow permits it.
7. Choose an available processing action only after confirming that the request and intended action are appropriate.
8. Save the permitted changes and reopen the request to verify the result.

Important notes

• The main queue classifications are Submitted, In Progress, Completed and Lost. Duplicate submissions are handled separately.
• The combined count of Submitted, In Progress, Completed and Lost should reconcile to All, excluding Duplicates.
• Review possible historical matches before creating a new Person. More than one previous submission may be relevant.
• Exceptional actions, including duplicate confirmation, spam classification and certain bulk or Lost operations, require separately authorized workflows.
• Completed History is read-only and preserves information about previous processing actions.

Verification

Confirm the request details, current queue classification and available history. If a processing action was completed, verify that the resulting state reflects the intended decision.